Terms and Conditions

Welcome to Shaker Studio Co. (“Shaker Studio Co.,” “Studio,” “Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern access to and use of shakerstudioco.com, any related pages, forms, client portals, digital communications, and the services offered by Shaker Studio Co.

By accessing the website, submitting a form, booking a consultation, requesting services, approving a proposal, paying a deposit, or otherwise engaging Shaker Studio Co., the client or website visitor (“Client,” “you,” or “your”) agrees to be bound by these Terms.

1. Services and Engagement

1.1 Scope of Services

Shaker Studio Co. provides digital strategy, website design and development, automation support, AI receptionist and voice workflow setup, CRM-related implementation support, business systems support, audits, consulting, and related creative or technical services. Service details for any paid engagement will be defined in a separate proposal, scope of work, invoice, email approval, or other written agreement.

1.2 Project Authorization

Work begins only after the required deposit, initial payment, or written authorization is received, as specified in the applicable proposal or invoice. No timeline, deliverable, launch date, or reserved production slot is guaranteed until that authorization is complete.

1.3 Changes in Scope

Requests outside the originally approved scope—including added pages, integrations, workflows, revisions, copy changes, CRM changes, Twilio setup changes, Vapi agent changes, Google Workspace-related configuration, or new deliverables—may require additional fees, revised timelines, or a change order. Minor flexibility does not waive the Company’s right to treat later requests as out-of-scope work.

2. Fees, Deposits, and Payment

2.1 Deposits and Payment Terms

Fees, payment schedules, and due dates will be stated in the applicable proposal, invoice, or written agreement. Unless otherwise stated in writing, deposits are non-refundable because scheduling, strategy, planning, and production capacity are committed once a project is accepted.

2.2 Late Payments

Any invoice not paid by its due date may result in paused work, delayed delivery, withheld launch, withheld transfer of files or credentials, removal of staging access, or suspension of ongoing support until the account is brought current. The Company may also charge a late fee or interest if stated in the proposal or invoice.

2.3 No Transfer Before Full Payment

Final websites, production deployments, editable files, administrative handoff materials, domain or DNS changes, and transfer of project ownership obligations are not required to be completed until all undisputed outstanding balances have been paid in full.

3. Revisions, Timelines, and Client Delays

3.1 Revisions

Unless otherwise stated in writing, revisions are limited to reasonable edits within the agreed scope and phase of the project. Requests that materially change strategy, structure, branding direction, technical architecture, or approved deliverables may be billed separately.

3.2 Timelines

Any production timeline is an estimate based on timely client communication, content delivery, approvals, and third-party platform availability. Delays caused by missing assets, incomplete feedback, unavailable logins, domain issues, API approvals, or third-party outages may shift the schedule without creating liability for the Company.

3.3 Dormant Projects

If a client becomes unresponsive or fails to provide required materials for an extended period, the Company may pause or close the project. Restarting a dormant project may require a restart fee, revised scope, or updated pricing.

4. Client Responsibilities

The client is responsible for providing accurate business information, timely feedback, approvals, content, media, legal disclosures, account access, and any third-party credentials needed to complete the work. The client is also responsible for reviewing all final content, functionality, contact routes, automations, AI call flows, form behavior, and launch materials before approval or go-live.

The client represents that it owns or has proper permission to use all text, images, logos, trademarks, audio, video, data, documents, phone numbers, and other materials supplied to the Company. The client agrees to indemnify and hold harmless Shaker Studio Co. from claims arising from materials or instructions supplied by the client.

5. Third-Party Platforms and Integrations

5.1 Use of Third-Party Services

Projects may involve third-party services, including but not limited to hosting providers, registrars, email platforms, payment processors, analytics tools, Twilio, Vapi, Google Workspace, calendar tools, CRM platforms, plugins, APIs, and other software providers. These services are operated by independent third parties, not by Shaker Studio Co.

5.2 Third-Party Fees and Accounts

Unless explicitly included in a written service agreement, all third-party subscription costs, usage fees, phone charges, AI usage fees, seat fees, hosting costs, domain renewal fees, email fees, Google Workspace fees, Twilio charges, Vapi charges, and other recurring software expenses are the sole responsibility of the client. The client is responsible for maintaining active billing methods and compliant account standing with those providers.

5.3 No Guarantee of Third-Party Performance

Shaker Studio Co. is not responsible for outages, downtime, carrier restrictions, phone deliverability issues, AI model behavior, call transcription errors, automation failures caused by third-party changes, API deprecations, platform policy changes, billing suspensions, account terminations, or service limitations imposed by third-party vendors.

5.4 Twilio, Vapi, and Communication Tools

If a project uses Twilio, Vapi, or similar communication tools, the client is responsible for lawful use, proper consent, permitted call and messaging practices, lawful recording disclosures where required, and compliance with all applicable telecommunications, consumer protection, privacy, marketing, and spam laws. The Company does not provide legal advice regarding calling, texting, recording, voicemail, AI-generated voice interactions, opt-in language, or regulated industry communication compliance.

5.5 Google Workspace and Business Systems

If the Company assists with Google Workspace, email routing, domain records, calendars, forms, shared drives, or related business system setup, the client remains responsible for account security, user management, internal permissions, data retention choices, and ongoing administration after handoff unless separate ongoing support has been purchased.

6. Intellectual Property

6.1 Client Ownership of Final Deliverables

Upon full payment of all amounts due for a project, the client receives ownership rights in the final custom deliverables expressly identified for transfer in the governing proposal or written agreement, subject to any third-party license restrictions.

6.2 Company Retained Rights

Shaker Studio Co. retains ownership of pre-existing materials, internal systems, boilerplates, frameworks, reusable code, strategic methods, processes, prompts, templates, know-how, design systems, unused concepts, and any tools developed or owned independently of the specific client project. No transfer of ownership includes the Company’s background intellectual property unless expressly stated in writing.

6.3 Portfolio Use

Unless a written non-disclosure agreement or other written restriction states otherwise, the Company may reference, display, link to, describe, or showcase completed or substantially completed work for portfolio, marketing, educational, and promotional purposes.

7. Acceptable Use of the Website

Visitors may not use shakerstudioco.com to violate any law, infringe another party’s rights, submit malicious code, interfere with the website’s operation, scrape protected content in an abusive manner, attempt unauthorized access, impersonate another person, or misuse forms, scheduling tools, communication systems, or contact information displayed on the site.

The Company reserves the right to restrict access, block abusive activity, remove submissions, or take protective action if misuse, fraud, harassment, or suspicious behavior is detected.

8. Disclaimers

8.1 No Guaranteed Outcomes

Shaker Studio Co. does not guarantee any specific business result, including increased revenue, search rankings, lead volume, response rates, conversion rates, operational savings, call outcomes, AI agent performance, or uninterrupted service. Recommendations and implementations are provided based on professional judgment, available information, and the limits of the tools, platforms, and data available at the time.

8.2 As-Is and As-Available

The website, services, content, recommendations, templates, automations, and technical deliverables are provided on an “as is” and “as available” basis to the fullest extent permitted by law. While care is taken in strategy, design, and implementation, no warranty is made that any website, automation, CRM workflow, phone setup, AI workflow, email system, or integration will be error-free, uninterrupted, secure, or permanently compatible with every browser, carrier, device, operating system, algorithm, or third-party service.

8.3 No Legal or Regulatory Advice

Nothing on the website or in any service engagement constitutes legal, tax, compliance, telecommunications, healthcare, employment, privacy, or regulatory advice. Clients should consult qualified professionals before relying on any setup involving regulated data, consent-sensitive communications, call recording, AI-generated communications, healthcare-related information, or industry-specific compliance requirements.

9. Limitation of Liability

To the maximum extent permitted by law, Shaker Studio Co. will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business opportunity, reputation, data, use, goodwill, or expected savings arising out of or related to the website, services, deliverables, or third-party tools.

To the maximum extent permitted by law, the total liability of Shaker Studio Co. for any claim arising out of or relating to a specific project or service will not exceed the total amount actually paid to Shaker Studio Co. for that specific project or service in the six months preceding the event giving rise to the claim.

10. Termination and Suspension

Either party may terminate a project or service relationship in writing, subject to any project-specific notice or payment terms already agreed upon. If the client terminates after work has begun, the Company may retain any non-refundable deposit and invoice for work performed, time reserved, expenses incurred, or non-cancellable obligations made before termination.

The Company may suspend or terminate access to services, support, or deliverables for nonpayment, abuse, unlawful conduct, refusal to cooperate, misuse of communication systems, or behavior that creates legal, operational, or reputational risk.

11. Confidentiality

The Company will use reasonable care in handling non-public client information shared for the purpose of completing a project. However, unless a separate written confidentiality or non-disclosure agreement applies, standard business communications and materials exchanged during a project are not automatically subject to a heightened confidentiality obligation beyond ordinary reasonable care.

12. Governing Law and Disputes

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms, the website, or any service relationship shall be brought exclusively in the state or federal courts located in California, and the parties consent to that venue and jurisdiction.

13. Updates to These Terms

Shaker Studio Co. may revise these Terms from time to time by posting an updated version on shakerstudioco.com. The updated version becomes effective when posted unless a later effective date is stated. Continued use of the website or continued engagement after updated Terms are posted constitutes acceptance of the revised Terms.

14. Contact

Questions about these Terms may be directed to: